Career.lk

We are looking for an outgoing guest relations and social media officer to make clients feel at home and to guarantee their contentment. You will furnish clients with above-and-beyond service to ensure a memorable and genuine experience. The goal is to sponsor a helpful image by honouring guests’ requests and to achieve high levels of guest satisfaction and engagement.  Utilise social media to enhance the company’s image and to interact with potentially new clients.

A bubbly and friendly personailty a must. 

Nero Adventures operates whale watching and sunset cruises on a luxury catamaran in Trincomalee and Mirissa.  Our client’s are foreign travellers that are coming to Sri Lanka to experience the natural wonders and beauty this country has to offer.

Responsibilities

·       Ensure and provide flawless, upscale, professional and high class guest service experiences

·       Analyse customer feedback and provide strategic direction to continuously improve overall rating

·       Respond to guests needs and anticipate their unstated ones

·       Expect and react promptly to guests’ requirements and inquires

·       Actively listen and resolve guests’ complaints

·       Oversee and coordinate all arrivals and departures of guests

·       Promote all amenities, conveniences and programs offered

·       Be able to edit videos and photos and post weekly blogs on the company website.

·       Speak fluent English (any other foreign spoken languages will be a bonus)

·       Have a love for the ocean (as you will be taking daily trips to see dolphins and whales)

·       3 years plus experience in either tourism, photography or client relations

Accommodation, meals and transport will be provided for.

Prospective candidates will be asked to produce a small video footage to show their capabilities with video editing and on which social media sites our business would be best promoted on. 

Please send your CV to