Career.lk

Technical Support Executive 

RetailSwitch Provides innovative Internet based communication technology to anyone everywhere.

We now provide the possibility for our customers to setup and run their own calling service within minutes.

We handle the big stuff like technology,vendor partners and quality assurance while our customers focus on sales and service.

We are always looking for super smart,innovative, and of course quirky inpiduals to join our globally expanding team.

Job Responsibility

• As a first point of contact for customers you will be helping with a variety of requests on online chat,email,and phone and occasionally in person.
• The ideal candidate will have a friendly and consultative approach to addressing customer needs. 
• In a nutshell your job is to keep new and existing customers happy.

Requirements

• Have a Degree/Diploma in IT/Networking/Telecommunication.
• Excellent written and verbal communication skills in English(additional languages a plus).
• Good multi-tasking skills to manage multiple communications at once.
• Quick learner,team player,positive attitude.

Essential tasks

• Customer support via email,Chat and over the phone.
• Handling of configuration of customer devices.
• Giving direct feedback about the latest customer requests, suggestions and pains.
• This valuable feedback will help us improve our products and service level.
• Giving valuable feedback to improve the communication with our customers (FAQs,knowledge base,guidelines etc).

Send us your CV to our e-mail id.