Career.lk

This role:

Will handle Customer Accounting and Billing activities and Analytics related to the same. In essence this role will handle the end-to-end bill generation, bill printing and bill delivery operation. Thus close coordination with partners/vendors related to Customer Accounting Delivery (CAD) and billing is required. Clear understanding of the operator's working environment and the nature and volume of existing data in the organization as well as develop querying, analyzing and reporting on subscriber data will be key aspects in this role.

Key Responsibilities:

1. Handle Bill generation and Bill Dispatch related activites

Coordinate with Bill Printing and Posting Vendor relationship

Coordinate with IBM IT Team on Bill Generation and Billing related matters

Bill Generation/printing related stationary/material handling

Coordinate will Bill Delivery Courler Partners and Postal Dept

Manage activities related to postal returns/bill returns

Other bill generation related activities such as, finalizing bill art work, bill batches, waivers/adjustments, suppresses, insertions, commitment agreements, bill generation related reconciliations, master bills, call detail requests, credit/tax notes, raising or purchase requisitions and purchase orders raise, etc.

      2.  Billing /CAD related day-to-day customer query solving (Service Requests (SR) & First Time Resolution (FTR))

      3. Handle work related to CAD & Billing related Airtel applications such as Call per Subscriber (Cps), Revenue Market Share (RMS), etc

      4.  To handle customer accounting (CAD) related activities

Daily reconciliations such as Channel Business Associates reconciliation (recon), receipt book recon, reversals recon, selfcare recon, deposit recon, activation fee recon, overall bill recon, Airtel Stores (AS) recon, Moern Trade (MT) recon, detail bill recon, and any other recon whenever required.

Deposit refunds, refund by cheques, cheque returns, standing instructions, service payouts, staff deductions, e-channelling and m-tickets

Coordinate and handle all customer payment touch points related work

      5.  Close monitoring of managed services partner back-end activities

      6. CAD and billing related process document updates

      7. Any other duty / activity related to Customer Accounting and Billing

Major Challenges:

Understanding the type of work required by the different stakeholders and catering to the same

Qualifications:

• Professional Qualification
• A Bachelors Degree

Experience:

• In a similar capacity or having handled reconciliations

Key Competencies:

• Basic accounting/ Analytics
• MS Excel / Access and VBA (visual basic for applications)
• Self driven
• Analytical
• Strong communication
• Interpersonal skills
• Independent
• Lead and Manage a Team