Career.lk

We do indeed to fill up the employment of Computer Technician. This function provides Tier 3 technical support and troubleshooting for network, desktop, and/or systems hardware and software associated with our client’s workstation/Servers and applications.

Responsibilities:

• Assemble and configure network components, servers, hubs and associated services
• Setup and maintain basic network operations, including backup of files, monitoring of system performance and system integration
• Perform network troubleshooting to isolate and diagnose common network problems
• Prepares for disaster management, i.e. emergency disks, disk images, hardware backups, etc.
• Maintain records and databases pertaining to network operations
• Upgrade network hardware and software components as required
• Install, upgrade and configure network printing, directory structures, rights, security, software and files services
• Interview users to collect information about problems and leads users through diagnostic procedures to determine source of error
• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to appropriate staff
• Log and track issues using problem management database, and maintains history records and related problem documentation
• Answers incoming help desk calls and email for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies when required
• Maintain records on equipment installation, repairs and maintenance
• Coordinate with vendors regarding software and hardware support issues
• Rotate on-call and weekend responsibilities for computer, network and telecom support
• Research and test hardware and software potentially applicable to our client's operations
• Assists in IS training

Experience:

• Microsoft Server Products (Server 2003/2008, Exchange server, SQL Server, ISA Server)
• Microsoft Client OS (Windows 2000, XP, Vista and 7)
• Microsoft Office products
• Linux OS (Desktop and Server)
• Cisco Routers and Switches
• Network connection issues
• Expert PC hardware, software, printer & peripheral troubleshooting

Requirements:

• Must have MCP and A+
• MCSA, MCSE, CCNA as an added advantage
• 3+ years of Field experience required
• Strong interpersonal skills; ability to communicate effectively, both orally and in writing
• Strong customer interface; administration of meetings (setup, testing and user instruction at all meetings)
• Valid Driving License

Please use the apply button below to send your application to us.