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Senior Application Engineer (Tier 3 - windows-Linux)
Pearson |
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Colombo - Western - Sri Lanka | ||
Information Technology & Networking | ||
Other | ||
Negotiable | ||
Permanent | ||
Bachelor's Degree | ||
2-3+ Years Industry Experience |
Monitor multiple systems and environments to ensure stability, performance and availability. Research application integration and configuration defects. Maintains third party tools.
About PEARSON:
Pearson is the world’s leading learning company, with over 41,000 people in more than 70 countries, helping people of all ages to make progress in their lives through all kinds of learning.
Pearson owns brands such as Financial Times, Penguin and Pearson Education with overall revenue of over $9.4 B in 2011. Pearson has over 40,000 employees working out of offices in over 70 countries.
We are Pearson Lanka, a core part of Pearson's global Learning Technologies team. We build and manage some of the industry leading cloud based learning platforms that serve millions of students across the world. Over the years, we have built a strong Agile Development team, and we are now looking to expand aggressively over the next 12 months. The industry leading cloud-based technology platforms of Pearson help educate more than 30 million students across the globe.
The 150+ strong engineering team based out of the Colombo office works dedicatedly to service Pearson technology companies located in North America, Europe and Australia.
At Pearson, we aim to be the best company to work for in the world. It is part of our philosophy to provide benefits, profit share plans, development opportunities and a culture that beats anywhere else. If you are 'always learning', and have a passion for technology and creativity, send in your resume and join our exciting engineering culture.
JOB SUMMARY:
As part of the Pearson's Learning Technologies’ GTO Department, the Senior Application Engineer is responsible of Pearson Technology application portfolio. The Application Engineer works closely with system administrators, source code management, software development, QA, project management, and business users to ensure that Pearson applications meet business objectives and services quality/performance targets.
The position involves installing, supporting, configuring, and maintaining middleware software for development, test, and production servers in geographically-disparate, multi-tiered environments by applying Unix, Windows, Apache, Tomcat, IIS and Web Logic expertise. It will also provide monitoring, automation and maintenance scripting for all application tiers as well as writing thorough documentation. This position will assist with the development and implementation of support standards and practices. This position will be heavily involved in the scheduling, maintenance, and administration of highly-technical integrated virtual and physical environments shared by multiple development teams.
The ideal candidate ambitiously looks for opportunities to learn and improve application performance; pursues subject matter expertise for supported platforms; considers systems impact and long-term business effects of decisions/solutions; brings technical knowledge blended with business experience through the same or previous employer(s) into play in processing and decision-making; is familiar with diverse, highly-complex problems and adept at devising reasonable solutions or work-arounds; assists others in identifying potential problems and avoiding them; challenges conventional wisdom by suggesting viable alternatives
DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
- Monitor multiple systems and environments to ensure stability, performance and availability.
- Research application integration and configuration defects.
- Maintains third party tools.
- Develop automation tool & scripting
- Conduct research and develop solutions for the technology needs of the department.
- Analyze system for defects and document possible resolutions.
- Conduct disaster recovery on system application failures.
- Resolve application integration and configuration defects.
- Compile, generate, and maintain weekly activity report.
- Provide after-hours support for system outages and planned maintenance events.
- Perform On-Call duties as part of a department On-Call rotation.
- Monitor multiple systems and environments to ensure stability, performance and availability.
- Compile, generate, and maintain weekly activity report.
- Leading & mentoring team members in the department.
- Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- General knowledge of emerging Internet-based technologies
- Windows IIS, MSMQ, Active Directory, VB Script, Windows 2003/2008, Power Shell scripting or Red hat Linux/Unix, Web logic, Apache web server, Tomcat, Perl, Bash Scripting,
- Experience in writing and analyzing DB queries and procedures
- Client server network infrastructure experience preferred
- Ability to be flexible and adapt to any given situation
- Ability to perform multiple tasks concurrently
- Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills
- Excellent organizational and time management skills
- Excellent analytical and problem-solving skills
- Ability to keep pace with emerging technologies
- Ability to make timely and sound decisions
- Ability to work efficiently in a fast paced environment
- Ability to work on a team and independently
- Ability to be Self-motivated
- Detail oriented
EDUCATION and/or EXPERIENCE:
Bachelor’s degree in Computer Science, IT, IS, or Electrical Engineering preferred. Three (4) plus years’ experience working in an internet environment with senior level experience or leadership; or equivalent education and experience to successfully perform the essential duties of the job.
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