Career.lk

Union Bank of Colombo PLC is Sri Lanka's most promising and rapidly developing private commercial bank, which is aspiring to be the preferred choice for the Small and Medium Enterprises and Personal Customer Sectors. The Bank's recent Initial Public Offering was oversubscribed by 345 times approximately, clearly demonstrating the high level of public interest and perception of the Bank's potential to become a Financial Powerhouse through rapid network expansion and new products.

We are on the lookout for suitable candidates to fill following vacancies immediately.

Call Center Executive

Responsibilities:

·         Manage team performance to achieve or exceed established goals

·         Work with management to develop team goals

·         Analyze information such as performance, data outputs and reports and communicate relevant information

·         Responsible for achieving overall targets assigned to the Call Center team

Requirements:

·         Female 23-35 years old

·         Strong evaluation and analytical skills

·         Dependable and has good work ethics

·         Attention to details

·         Possesses a sound knowledge of telephone etiquette

·         Fluent in English and be able to communicate effectively also ability to speak Tamil would be an added advantage

·         A strong team player and a Service oriented person

·         Previous work experience in banking environment would be an added advantage

Call Center Agent

Responsibilities:

·         Handling all inbound phone calls in a professional manner

·         Making calls to existing and new customers using customer databases

·         Converting sales leads to sales

·         Provide customer support by giving details about the bank's products and services

Requirements:

·         Three passes at G.C.E. Advanced Level

·         Fluent in English and be able to communicate effectively also ability to speak Tamil would be an added advantage

·         Possesses a sound knowledge of telephone etiquette

·         Be computer literate

·         Ability to comprehend, capture as well as interpret basic customer information

·         Previous work experience in banking environment would be an added advantage

Rewards

An attractive remuneration package with perquisites as well as staff loans at concessionary interest rates are available for the successful candidates depending on their qualifications, experience & overall knowledge and expertise in the respective areas.

Applications should be forwarded via post or email with the names of two non-related referees within 7 days of this advertisement. The post applied for must be indicated at the top left hand corner of the envelope or in the subject line of the email.

Please use the apply button below to send your job application to us