Skillquest of the Progressive People
Search for Jobs in Sri Lanka ... !
CALL CENTER AGENTS (OUT BOUND) (1)
| Withheld |
|
|
| Colombo - Western - Sri Lanka | ||
| Information Technology & Networking | ||
| Other | ||
| Negotiable | ||
| Permanent | ||
| Not Specified | ||
| Not Specified / No Experience |
Your main responsibility would be to generate calls to customers and cross sell bank products, handle complaints, troubleshoot problems and provide product information to existing customers from sri lanka jobs
Career Opportunities at NDB BANK
NDB Bank is one of the largest private sector commercial banks in the country, with a strong capital base and profitability We have the strength and the diversity of resources to offer customers a wide-ranging portfolio of financial solutions including Project Finance, SME Banking, Corporate Banking and Retail Banking, Investment Banking, Stockbroking, Wealth Management and Insurance.
CALL CENTER AGENTS (OUT BOUND)
Your main responsibility would be to generate calls to customers and cross sell bank products, handle complaints, troubleshoot problems and provide product and service information to existing customers. Candidates are required to project calm, courteous, friendly yet professional image at all times. If you possess these qualities, we invite you to build your career with us and be a part of our team!
Job Profile
· Generate calls to existing and non-existing clients by following telephone etiquette, screen and generate leads and direct those to appropriate deponents/individuals in a professional manner.
· Respond to inquiries, handle and resolve complaints of customers and the public within the stipulated time frame.
· Provide customers with product and service information.
· Having fluency in all three languages will be an added advantage.
· Should be able to handle excel thoroughly.
Applicant Profile
· Three passes at G C E Advance Level and be below 23 yrs of age.
· Possess pleasant and friendly mannerism.
· Ability to comprehend, capture as well as interpret basic customer information and should be able to manage difficult customer situations.
· Excellent verbal and written communication skills.
· Possess a sound howledge of telephone etiquette.
· Be computer literate.
· Previous work experience in a banking environment would be an added advantage. School leavers are also considered.
If you fit the above profile, you may forward your CV (not exceeding three pages) with your contact numbers and the names of two non- related referees to on or before 08thOctober 2012.
Canvassing in any form will result in automatic disqualification. Future correspondence will only be with those selected for an interview.