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Technical Team Leader (CCNP)
| Sydpro |
|
|
| Colombo - Western - Sri Lanka | ||
| Information Technology & Networking | ||
| Team Leaders | ||
| Negotiable | ||
| Permanent | ||
| Diploma/Trade Certificates | ||
| 8-10+ Years Industry Experience |
Sydpro, are searching for a savvy, enthusiastic, youthful, instructed, experienced outcome arranged and dynamic,suitable contender for the post of Technical Team Leader (CCNP).
Technical Team Leader (CCNP)
Our client is an Australian public company which has quickly grown into one of Australia's leading providers of managed services and cloud based solutions, networking infrastructure and fully managed campus based networking. Currently they are looking for a Technical Team leader to join their Off Shore National Corporate Support team to focus on driving operational excellence, customer satisfaction, improve existing processes to increase efficiency and staff development. The successful applicant will be an extremely driven and high aptitude individual who can take full advantage of being "thrown in the deep end" and expedite their career development.
Duties
- Customer-centric approach.
- Able to communicate with people of all backgrounds.
- A passion for technology and the ability to learn rapidly.
- Provide 2nd/3rd level troubleshooting and support of customer faults and equipment and core network.
- Mentor team members for personal/technical improvement.
- Supervise the day to day operations of the Corporate Support Team.
- Respond to escalations from Team members, customers or business members.
- Support and assist with identifying training needs of team members and managing development/engagement plans.
- Consistently review existing processes and identify improvements to increase efficiency.
- Provide daily and weekly reporting on the team's performance.
Requirements
- Minimum of 8 years experience in IT Industry.
- Minimum of 3 years experience in a Telco/ISP/MSP environment and in customer facing roles.
- Experience in leadership and managing small team.
- Practical experience of supporting and troubleshooting MPLS VPN.
- Complex WAN solutions in a Cisco and/or Juniper environment, good understanding of MP-BGP, VRF's.
- Experience with Cisco and Juniper technologies.
- Extensive knowledge of IP Routing / Dynamic Routing protocols.
- Experience with VolP desirable.
- Significant experience in troubleshooting network faults.
- Solid understanding of Firewalls and the fundamentals of TCP/IP security.
Please forward your CV to our email id. Mention the post applied for on the subject line of your E-mail.