Career.lk

Mafoi randstad

Search I Selection I Staffing I Consulting I Outsourcing I Training

Careers in a Leading Technical Sector

A Leading firm in the Technical Sector is currently looking out for candidates for the following position:

Operations Manager 

Requirements 

Ø  Should possess sound working knowledge about IT infrastructure

Ø  Should have experience on ITIL Service Delivery

Ø  Project experience in handling large IT infrastructure projects

Ø  Should be able to lead, guide and support team in handling pressure and customer escalation

Ø  Should be able to motivate and keep morale of team members high

Ø  Organize resources required for running the account / providing services as per SLA

Ø  Ability to be flexible and work analytically in a problem-solving environment

Ø  To ensure preparation of process documents for all services covered in the contract

Ø  To escalate the quality / operations issues beyond control to the higher ups & get the solution at the earliest

Ø  To identify training needs & ensure that trainings are carried out to meet the quality service requirements of the account

Ø  To ensure control of customer supplied product

Ø  To conduct final audits for all services to recommend for deviations

Ø  With the 5-7 years of similar experience

Ø  A Technical Degree from a recognized institute

Ma Foi Randstad Lanka Pvt Ltd is a fully owned subsidiary of Ma Foi Management Consultants Limited, a Randstad company and India's No.1 HR Services Provider. Randstad is the second largest HR services provider in the world. Interested candidates please forward a completed resume to: with contact details indicating the position applying for.